Your Florida solar company closed: the exact steps to file an Enphase or SolarEdge warranty claim yourself

September 8, 2026

If the company that installed your solar system is gone, you can still file a manufacturer warranty claim, and you file it yourself. Enphase publishes a 25-year limited warranty on its IQ and M-series microinverters. SolarEdge publishes 25 years on power optimizers and 12 years on inverters. Those warranties follow the hardware, not the installer, and a bankruptcy does not void them. What the manufacturer will not do is send a crew, so the realistic outcome is a free part and a paid roof visit at $300 to $600 per microinverter or optimizer. This is the whole process, in order, with what to gather before you start.

Step 0: work out what you actually own

Before anything else, check the contract. If you bought the system with cash or a loan, you own the hardware and every step below applies. If you have a lease or a power purchase agreement, a finance company owns the equipment and its servicer, named on the statement you pay every month, is responsible for repairs. Calling Enphase about a leased system wastes a week.

Then check who is gone. The Southwest Florida list is long: Pink Energy, formerly Power Home Solar, filed Chapter 7 on October 7, 2022 listing an estimated 25,000 to 50,000 creditors. Vision Solar filed Chapter 7 on December 28, 2023, after the Florida Attorney General sued it that month. ADT closed 22 of 38 solar branches in November 2023 and announced on January 24, 2024 that it was exiting residential solar entirely. Titan Solar Power closed on June 13, 2024 after a sale fell through and filed Chapter 7 in Arizona about a week later; a third-party service company bought its customer list in April 2025, and the warranty obligations did not transfer with it. SunPower filed Chapter 11 in Delaware in August 2024, and the buyer that took Blue Raven, the New Homes division, and part of the dealer network for $45 million and rebranded as SunPower in April 2025 has said its purchase did not include responsibility for systems, batteries, or equipment installed on or before September 30, 2024.

None of that changes the manufacturer’s obligation to the equipment. It just means nobody is going to file on your behalf.

Step 1: get the monitoring account into your name

This is the step people skip and then get stuck on. Most installers set the monitoring account up in the company’s name and gave the homeowner a guest view. When the company closed, the account went with it, and the account is where the evidence lives: the equipment serial numbers, the commissioning date, the per-panel production history, and the fault log.

Both platforms have a process for transferring a site to a new owner or a new servicing company. You will need proof that you own the address and, usually, the serial numbers or the site identifier. If you can still log in at all, screenshot everything before you start, because a transfer can reset your view.

If you cannot get in, this is the first thing an orphaned system takeover does, and the monitoring app offline page covers the version of this where the gateway is also dead.

Step 2: gather the evidence, once

Have all of this in one folder before you open a claim. Both manufacturers ask for most of it, and going back for a second round adds a week each time.

• Equipment serial numbers. Microinverter or optimizer serials from the monitoring app’s array view, and the inverter or gateway serial from the label on the unit. Photograph the label rather than transcribing it.
• The installation address, exactly as the system was commissioned. Enphase’s published U.S. warranty ships the replacement to the original installation address.
• The in-service or commissioning date. This is what the warranty term runs from, and it is in the monitoring record.
• The failure evidence. A screenshot of the per-panel view showing the dead unit, the date production stopped, and the error number or fault text if the inverter reports one.
• Proof of ownership. The purchase contract if you have it, and a utility bill or deed for the address.
• A photo of the array from the ground, showing the panel in question if you can identify it.

Step 3: open the claim, and mind the clock

Enphase’s current U.S. warranty (effective January 30, 2025) requires the claim within 90 days of discovering the defect; older versions read differently, so check the one in force when your system was activated. That deadline is the reason a dead monitoring app costs money: you cannot discover what you cannot see, and a panel that has been at zero for a year is a much harder conversation than one that stopped last month.

For Enphase, homeowner support runs through the Enphase app and the Enphase Assistant, plus its online support portal and community, and it maintains an installer locator for finding a company to do the work. For SolarEdge, claims run through its support and monitoring platform against the site and the serials. For SMA equipment, SMA America takes service requests through its online service center, where you create a request, receive a request number, and then contact its service line with that number; it also sells extended warranty coverage, which can be purchased during the original manufacturer’s warranty period or within one year after a repair.

Write the claim plainly: the serial, the date it stopped, what the monitoring shows, and what you want, which is a replacement unit under warranty. Attach the screenshots. Do not argue about the installer’s bankruptcy; it is not relevant to the equipment warranty and it slows the ticket down.

Step 4: expect a part, and budget for labor

This is the part that catches everyone. Enphase’s published U.S. warranty excludes the cost of labor to uninstall and reinstall a covered product. The manufacturer ships hardware to your address. Somebody licensed still has to get on the roof, lift the panel, swap the unit, reconnect it, and re-provision it in the gateway.

In Florida that somebody has to hold the right license. Florida Statute 489.105 defines a solar contractor as “a contractor whose services consist of the installation, alteration, repair, maintenance, relocation, or replacement of solar panels for potable solar water heating systems, swimming pool solar heating systems, and photovoltaic systems and any appurtenances, apparatus, or equipment used in connection therewith.” Certified solar contractors carry the CVC prefix. Electrical contractors, licensed under Florida Statute 489.505 and carrying the EC prefix, cover the electrical scope. A roofing contractor’s license, CCC, covers the roof and not the array.

Published labor here: $300 to $600 per microinverter or optimizer, cheaper per unit when several are done in the same visit because the roof access is shared. A diagnostic visit, if you need the fault confirmed first, is $150 to $350 and is usually applied to the repair. Everything is on the pricing page.

Step 5: do them in batches

Practical advice that saves real money. Roof access is most of the labor cost, so three units replaced in one visit costs far less than three separate visits. Before you file for one dead microinverter, look at the whole array view: units of the same vintage installed on the same day tend to fail within a couple of years of each other, and neighbors that are drifting low are worth filing on now rather than next year.

The best moment of all is a re-roof. Florida Statute 627.7011(5) lets an insurer require replacement of a roof 15 years or older that cannot pass an inspection showing five years of remaining life, and a lot of Lee County roofs are in that window. During a detach and reset every panel is on the ground and every connector is visible, so the labor to replace a warrantied unit is close to nothing extra.

What is not covered, whoever you call

Be clear-eyed about the boundary. Manufacturer warranties cover defects and, on panels, performance degradation. They do not cover impact damage from debris, water intrusion into your roof, or the labor to access the equipment. Your installer’s workmanship warranty, roof-leak warranty, and production guarantee are gone with the installer and no manufacturer replaces them.

That means three categories of problem are yours to solve locally: roof leaks at the mounts, storm-cracked panels, and any wiring or connector damage under the array. All three are quoted from the published ranges.

If you would rather not do the paperwork

A contractor taking over an orphaned system files these for the owner as part of the takeover: the account transfer, the serial evidence, the claim, receiving the part, and the labor at published rates. A takeover visit is $150 to $350 and includes a full condition report on the system, which is worth having whether or not a claim comes out of it.

Send three photos to start: the array from the ground, the inverter or gateway label, and the monitoring screen, plus the name of the company that installed it. You will get a plain answer on what is covered, what is not, and what the bill looks like either way. Brand detail sits on the Enphase page, the SolarEdge page, and the SMA, Fronius and Tesla page, and the inverter estimator will price the work before you call.